Support & Information
Complete guidance for your KiFar Marketplace experience
Contact & Support
Connect with our Village of Peace community for help, guidance, and support
Get In Touch
Visit Us
Village of Peace, Dimona, Israel
Call Us
+972-8-6567788
Email Support
support@kfar.org
Support Hours
Sunday-Thursday: 8:00-18:00
Quick Support QR
Scan for instant support access
Send Us a Message
Community Guidelines
Cultural Respect
- Honor AHIC values and traditions
- Respectful communication with community members
- Appropriate language and behavior
- Cultural sensitivity in all interactions
Marketplace Ethics
- Honest reviews and feedback
- Fair dealing with vendors
- Respectful dispute resolution
- Community-first approach
FAQ & Help Center
Find answers to common questions about KiFar Marketplace
Shopping & Orders
Questions about purchasing, cart, and order management
Payments & QR
Payment methods, QR codes, and billing questions
Community & Culture
Questions about VOP community and AHIC values
How do I use QR codes for payment?
QR codes are the primary payment method at KiFar Marketplace. Here's how to use them:
- Complete your shopping and proceed to checkout
- A unique QR code will be generated for your order
- Open your mobile payment app (bank app, digital wallet, etc.)
- Scan the QR code with your phone's camera
- Confirm the payment amount and complete the transaction
- You'll receive instant confirmation and order processing
Tip: QR codes support multiple currencies (₪, $, €, £) and work with all major Israeli and international payment systems.
What makes KiFar Marketplace special?
KiFar Marketplace is more than just an e-commerce platform:
- Community-Centered: All vendors are Village of Peace community businesses
- Cultural Authenticity: Products reflect 50+ years of AHIC heritage
- Ethical Commerce: 100% vegan products with fair trade practices
- Global Connection: Connects VOP with worldwide diaspora community
- QR-First Technology: Modern payment solutions with traditional values
- Educational Experience: Learn about AHIC culture while shopping
How do I become a vendor on KiFar Marketplace?
Becoming a KFAR vendor requires community alignment and quality standards:
Requirements:
- Community member or alignment with AHIC values
- 100% vegan product offerings
- Quality standards compliance
- Business license and documentation
- Cultural sensitivity and respect
Application Process:
- Submit vendor application form
- Business verification and review
- Community alignment assessment
- Product quality evaluation
- Interview with community leaders
- Onboarding and training
Can tourists and visitors use KiFar Marketplace?
Absolutely! KiFar Marketplace welcomes visitors and provides special support:
Visitor Features:
- Multi-currency support (₪, $, €, £)
- International shipping options
- Cultural education and context
- Tourist-specific product recommendations
- Guest checkout (no account required)
- Hebrew and English language support
Special Services:
- Visitor welcome packages
- Cultural significance explanations
- Gift wrapping and shipping assistance
- Tourism experience integration
- Memory preservation services
- Follow-up connection opportunities
What if I have problems with my order?
We're committed to resolving any issues quickly and fairly:
Immediate Steps:
Contact us immediately via phone (+972-8-6567788), email (support@kfar.org), or QR code support. Our community-centered approach ensures personal attention to every concern.
Common Resolutions:
- Direct communication with vendor for quick resolution
- Full refund or replacement for defective products
- Community mediation for dispute resolution
- Cultural sensitivity support for misunderstandings
- Express shipping for delayed orders
- Personal follow-up from community leaders
Shipping & Returns
Complete policies and procedures for delivery and returns
Shipping Options
Local Pickup
Collect from VOP vendors
Free
Local Delivery
Dimona & surrounding areas
₪25-50
National Shipping
Throughout Israel
₪15-35
International
Global diaspora delivery
$15-85
Community Member Benefits
- VOP residents: Free local delivery
- Community members: 50% off national shipping
- Diaspora members: Special international rates
- Bulk orders: Additional shipping discounts
Processing & Delivery Times
Order Processing
- Standard Orders: 1-2 business days
- Custom Products: 3-7 business days
- Bulk Orders: 2-5 business days
- Holiday Items: 1-3 business days
Delivery Estimates
- Local (Dimona): Same day or next day
- Israel: 1-3 business days
- International: 5-14 business days
- Express: 1-2 business days (additional cost)
Returns & Exchanges
Return Window
- 30 days for most products
- 7 days for perishable items
- 14 days for custom orders
- No time limit for defective items
Return Conditions
- Items in original packaging
- Unused and in original condition
- Include order receipt or QR code
- Contact vendor before returning
Easy QR Return Process
- Scan your order confirmation QR code
- Select "Return Item" from the options
- Choose reason for return and upload photos if needed
- Print return label or arrange pickup
- Track return progress and receive refund notification
International Shipping
Americas
USA, Canada, South America
7-14 days
Europe
EU, UK, Scandinavia
5-10 days
Asia & Australia
Asia-Pacific region
10-21 days
Important International Notes
- • Customs duties and taxes may apply in destination country
- • Some products may have shipping restrictions
- • Delivery times may vary during holidays
- • All international orders require customs declarations
- • Contact us for special shipping arrangements
Privacy & Terms
Legal information and policies governing KiFar Marketplace
Privacy Policy
Information We Collect
We collect information to provide better services to all our users and to honor our community values:
- Personal Information: Name, email, phone number, and shipping address when you create an account or make a purchase
- Payment Information: Secure payment data processed through encrypted QR systems
- Community Status: Village of Peace membership status for community benefits
- Shopping Behavior: Products viewed, purchases made, and preferences to improve recommendations
- Technical Information: Device information, IP address, and usage data for security and optimization
How We Use Your Information
- Process orders and provide customer service
- Communicate about orders, community events, and marketplace updates
- Personalize your shopping experience and recommendations
- Maintain security and prevent fraud
- Improve our platform and services
- Connect you with community resources and benefits
Community Commitment
As a Village of Peace community platform, we are committed to protecting your privacy with the same care and respect we show in our personal relationships. Your data is never sold to third parties, and we only share information when necessary to fulfill your orders or comply with legal requirements.
Terms of Service
Marketplace Agreement
By using KiFar Marketplace, you agree to these terms and our community values:
- Respectful interaction with vendors and community members
- Honest reviews and feedback about products and services
- Compliance with payment terms and marketplace policies
- Cultural sensitivity in all communications and interactions
- Responsible use of the platform and its features
Community Standards
KiFar Marketplace upholds the values of the Village of Peace community:
- Honor AHIC spiritual and cultural values
- Support vegan and ethical product standards
- Promote community economic development
- Maintain respectful and honest communication
- Preserve and share cultural heritage
- Support global diaspora connections
- Encourage learning and cultural exchange
- Foster community prosperity and growth
Your Rights & Responsibilities
Your Rights
- Access and update your personal information
- Delete your account and data
- Opt out of marketing communications
- Request data portability
- Fair treatment and dispute resolution
- Cultural respect and sensitivity
Your Responsibilities
- Provide accurate account information
- Respect community values and guidelines
- Honor payment commitments
- Use platform responsibly
- Report problems or concerns
- Maintain cultural sensitivity
Legal Information
Governing Law
These terms are governed by Israeli law and the principles of the Village of Peace community. Any disputes will be resolved through:
- Community mediation first
- Israeli commercial law procedures
- Jurisdiction in Israeli courts
- Cultural sensitivity in all proceedings
Contact Information
Village of Peace
Dimona, Israel
Phone: +972-8-6567788
Hours: Sunday-Thursday 8:00-18:00
Questions or Concerns?
If you have any questions about these policies or need clarification about your rights and responsibilities, please contact us. We're committed to transparent communication and will respond to all inquiries with the respect and care that reflects our community values.